Terms and Conditions

Effective Date: 01/12/2024

Welcome to ArtalOfficial.com, the online platform for premium perfumes based in Oman. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.


1. General Information

1.1. ArtalOfficial.com is operated by Artal Perfumes LLC, located in Oman. The website provides an e-commerce platform for purchasing perfumes and related products.

1.2. These Terms govern your use of the website and the purchase of products from ArtalOfficial.com.

1.3. By accessing the website, you confirm that you are at least 18 years old or have parental/guardian consent to use the site.


2. Product Information

2.1. We make every effort to display the products and their descriptions accurately. However, slight variations in color, packaging, or scent may occur.

2.2. All products are subject to availability. If a product is unavailable after you place an order, we will notify you and provide a refund or an alternative solution.


3. Pricing and Payment

3.1. Prices are displayed in Omani Rials (OMR) and include any applicable taxes, unless stated otherwise.

3.2. ArtalOfficial.com reserves the right to modify prices at any time without prior notice.

3.3. Payments can be made through our secure online payment methods, including credit/debit cards, or other options as specified on the website.


4. Orders and Shipping

4.1. Placing an order constitutes an offer to purchase products from ArtalOfficial.com. Orders are subject to acceptance and availability.

4.2. Upon successful payment, you will receive an order confirmation email. This email confirms our acceptance of your order.

4.3. We deliver within Oman and selected international locations. Delivery times and fees vary based on your location and shipping method.

4.4. ArtalOfficial.com is not responsible for delays caused by events beyond our control, such as customs or courier issues.


5. Returns and Refunds

5.1. Due to the nature of perfume products, returns are only accepted for damaged, defective, or incorrectly delivered items.

5.2. Customers must notify us within 7 days of receiving the item to request a return or replacement.

5.3. Refunds, if applicable, will be processed within 14 business days after the returned product is inspected.


6. Intellectual Property

6.1. All content on ArtalOfficial.com, including text, images, logos, and designs, is the intellectual property of Artal Perfumes LLC or its licensors.

6.2. Unauthorized reproduction, distribution, or use of this content is prohibited.


7. User Conduct

7.1. By using our website, you agree not to:

  • Engage in unlawful or fraudulent activities.
  • Upload or distribute harmful software (e.g., viruses or malware).
  • Violate the rights of others, including intellectual property rights.

7.2. We reserve the right to terminate access to the website for users who violate these Terms.


8. Limitation of Liability

8.1. Artal Perfumes LLC is not liable for:

  • Losses or damages caused by misuse of our products.
  • Errors or interruptions in website functionality.

8.2. Our maximum liability is limited to the purchase price of the product(s) in question.


9. Privacy Policy

Your use of ArtalOfficial.com is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.


10. Governing Law

10.1. These Terms and Conditions are governed by the laws of the Sultanate of Oman.

10.2. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Oman.


11. Changes to the Terms

11.1. ArtalOfficial.com reserves the right to update or modify these Terms at any time without prior notice.

11.2. Continued use of the website after changes are made constitutes your acceptance of the updated Terms.


12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: artalperfumes@gmail.com
  • Phone: +968 7937 4242
  • Address: Muscat, Oman

Thank you for shopping with ArtalOfficial.com!